SRPSKI:
Osoblje za pritužbe može biti angažovano za prijem i evidentiranje komentara, primedbi i pritužbi posetilaca, gostiju i drugih učesnika tokom EXPO 2027 BELGRADE SERBIA. Njihova uloga nije nužno rešavanje svakog problema na licu mesta, već profesionalno saslušavanje osobe, evidentiranje relevantnih informacija i prosleđivanje slučaja nadležnom timu prema definisanoj proceduri. Posebno su važni smirenost, ljubaznost, neutralna komunikacija, diskrecija i sposobnost pravilnog beleženja informacija. Osoblje može biti angažovano na posebnom punktu ili kao deo customer service tima. Postupanje treba da bude u skladu sa internim procedurama organizatora.
ENGLISH:
Complaints Desk Staff may be engaged to receive and record comments, concerns and complaints from visitors, guests and other participants at EXPO 2027 BELGRADE SERBIA. The role does not necessarily involve resolving every issue directly, but rather listening professionally, recording relevant information and forwarding the case to the responsible team according to established procedures. Calmness, courtesy, neutral communication, discretion and accurate record-keeping are particularly important. Staff may work at a dedicated complaints desk or as part of the customer service team. Complaints should be handled according to the organizer’s internal procedures.